Support
Every license includes support for life. Write to us about anything: a PDF that will not edit, a key that will not activate, a feature you miss.
Tell us your Windows version and the app's version (Menu › About). If a PDF misbehaves and it is not confidential, attach it: we only use it to fix the problem and delete it after.
Lost your key?
Enter the email address you bought with and we will send your key again.
Common questions
I lost my license key.
Search your inbox for the email "Your Direct PDF Editor license key" (your Paddle receipt is a separate email), or have it sent again with the form on this page, using the email address you bought with. Still stuck? Write to us with your Paddle receipt.
Activation says the key is already activated on too many computers.
Each key works on up to 3 of your computers. On a computer you no longer use, open Menu › Your license › Deactivate on this computer. If that computer is gone, write to us and we will free the key.
The changed text is in a different font.
PDFs carry only the letters they use. When your new text needs letters the PDF does not have, the app uses the same font from Windows. If Windows does not have that font either, it uses the closest one and says so. Installing the original font in Windows fixes it.
Clicking a line in a scanned PDF does nothing.
Drag a box around the words instead of clicking, and zoom in for small print. Text recognition uses the languages installed in Windows: for another language, add it under Settings › Time & language › Language.
Windows SmartScreen blocks the installer.
Click More info, then Run anyway. Windows shows this warning for new apps until it has seen them often.
Where are the app's logs?
Open Menu › Open the log folder. Attaching app.log to your email helps us find a problem quickly. It lists what the app did, never the contents of your PDFs.